Respond to customer inquiries and complaints regarding excessive watering, water waste, and general water conservation questions including rebates and programs.
Perform field investigations of high water use complaints, water leak investigations and conduct water use efficiency surveys on residential, institutional, and small commercial customer accounts.
Conduct water waste patrols and provide routine field service in support of the Water Conservation division including the delivery of door hangers, literature distribution, and special service orders.
Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service; tactfully responds to citizen inquiries and complaints.
Assist with community outreach events.
May use a computer to enter and retrieve information related to work assignments and recordkeeping.
Performs related duties as assigned.
Requirements :
Any combination of education and experience that would likely provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:
Experience :
Two years of increasingly responsible experience in operation and maintenance of a water distribution system, irrigation system management, and/or water conservation program similar to that of a Water Conservation Worker I in the City of Roseville. (Performs a variety of duties in support of the water conservation division to include water leak investigations, water use efficiency surveys, water waste patrols, high water use investigations, and extensive public contact.)
And
Training :
Equivalent to the completion of the twelfth (12th) grade.